Your cart is currently empty!.
You may check out all the available products and buy some in the shop.
Continue ShoppingShipping & Delivery Policy
OLÁ TÒRÒ — Delivery & Shipping Schedule
Shipping & Delivery Policy
Brand
OLÁ TÒRÒ
Lagos, Nigeria
1. Order Processing Timeline
All orders are processed within:
- 1–3 business days for ready-to-wear items
- 3–7 business days for pre-order or made-to-order items
Orders are not processed on:
- Sundays
- Nigerian public holidays
2. Nigeria Delivery Schedule
Lagos Deliveries
Estimated delivery timeline:
- 1–2 business days standard delivery
Outside Lagos (Nationwide Nigeria)
Estimated delivery timeline:
- 2–5 business days
Coverage includes major Nigerian cities and states.
3. International Shipping Schedule
Estimated Delivery Times
Region Estimated Delivery
United Kingdom 5–8 business days
United States 5–10 business days
Canada 5–10 business days
Europe 5–10 business days
Africa 4–8 business days
Middle East 5–9 business days
Rest of World 7–14 business days
Delivery times may vary due to:
- Customs processing
- Local courier delays
- Weather conditions
- Peak holiday periods
4. Shipping Partners
Nigeria
- GIG Logistics
- Local dispatch riders
International
- DHL Express
5. Shipping Fees
Shipping fees should be:
- Automatically calculated at checkout
- Based on customer location and package weight
6. Order Tracking
Customers should receive:
- Shipping confirmation email
- Tracking number
- Real-time tracking updates
The website should include:
- “Track Order” functionality
- Order status page
7. Customs & Import Duties
For international orders:
- Customers are responsible for any customs duties, taxes, or import charges required by their country.
OLÁ TÒRÒ is not responsible for delays caused by customs clearance processes.
8. Failed Delivery Attempts
If delivery fails due to:
- Incorrect address
- Customer unavailability
- Failed contact attempts
The customer may be responsible for:
- Re-delivery fees
- Return shipping costs
9. Lost or Delayed Packages
OLÁ TÒRÒ is not liable for delays caused by:
- Courier service disruptions
- Customs delays
- Force majeure events
However, customer support should assist customers in resolving shipping issues where possible.
10. Pre-Order & Limited Drops
For pre-order collections or limited releases:
- Estimated shipping dates would be clearly displayed on product pages.
- Customers should receive updates regarding fulfillment progress.
11. Delivery Features Required on Website
Developer Requirements
The platform should support:
Checkout Features
- Dynamic shipping calculation
- International address support
- Estimated delivery dates
Customer Features
- Order tracking
- Shipment notifications
- Delivery status updates
Admin Features
- Shipping status management
- Tracking number upload
- Courier integration
- •Delivery analytics
12. Notifications Workflow
Customers should automatically receive:
Event Notification
Order placed Email/SMS
Order confirmed Email
Order shipped Email + tracking
Out for delivery SMS/push notification
Delivered Confirmation email
13. Return-to-Sender Handling
If orders are returned due to failed delivery:
- Customers may need to cover reshipping costs.
- Refunds may exclude shipping fees.